We aim to supply high-quality goods; if you receive damaged, faulty or incorrect bulk items please follow these guidelines:

1. Reporting Damaged/Faulty/Incorrect Goods

• Notify us by email or in writing within 48 hours of delivery, including your order number and clear photos of damaged or incorrect items. Reports made after this window may be declined.

• Wait for our formal written return instructions—unauthorised returns will not be accepted or processed.

2. Eligible Returns

• Damaged/Faulty/Wrong Items: Eligible for free replacement, credit note, or full refund following inspection; we will cover return shipping costs for confirmed errors or transit damage.

• Change of Mind / Over-ordering: Accepted only with prior written agreement. Goods must be unopened, sealed, undamaged, and fully resalable; buyer is responsible for return postage costs, and a restocking fee may be agreed where applicable.

• Hygiene, Personal Care & Sealed Consumables: Cannot be returned once delivered for public health and safety reasons unless confirmed faulty or damaged on arrival.

3. Processing Times

• Inspections and resolutions are completed within 7 working days of receiving returned goods. Approved refunds will be processed promptly to the original payment method.

4. Contact for Returns

Email: admin@tgftwholesaleltd.com with subject line RETURNS – Order [Insert Order Number]